Terms & Conditions

1- PRODUCT OFFER
Clara de Paris updates its inventory on a daily basis to ensure stock accuracy.  Product prices and availability are subject to change without notice. We endeavour to provide you with the most detailed descriptions to allow you to make better-informed purchasing decisions. 

Clara de Paris is proud to offer you products created by designers that provide exceptional quality and originality.  In its quality approach, Clara de Paris inspects every article upon reception in its warehouse.  Note that certain brands favour handmade production which might translate in slight differences between the finished product and the photos.  It is those little details that make these products all the more appealing.

You will find at Clara de Paris the latest trends in kids fashion, coming directly from France:  Je Suis en CP!,  La Queue du Chat, Numaé Paris, Éponime, Cordelia de Castellane, Le Petit Lucas du Tertre, Arsène et les Pipelettes, Baby Version Rock, Bakker Made with Love, Farandole et Compagnie, By Maud, Colibri & Co, Frenchy Yummy, Jours Après Lunes, Marchand d’Étoiles, Les Enfantines, Les Petites Choses, Olivelse, Petits Parisiens and Zazazou.   


2- PRE-ORDER A PRODUCT
In order to better fulfill your needs, a pre-order feature is occasionally made available to you.  Once you have entered your contact information for the pre-order of a given product, you will be informed of its arrival by email. 
 

3- PRICE POLICY
On an exceptional basis only, we offer a one-time adjustment if the price is reduced on an item within 7 days of the date of your purchase.  We will proceed to the adjustment by refunding you directly the difference according to the payment method originally selected or by giving you a store credit on your next purchase. 
To get a price adjustment within 7 days of your purchase, please contact us by e-mail at sales@claradeparis.com, making sure to include your name and address, the order number, the item for which you wish to have the price adjustment. 

 

4- RETURNS AND EXCHANGES
Clara de Paris proceeds with a systematic quality control prior to shipping any goods.  Should you not be entirely satisfied with the items purchased, we will gladly exchange the articles, within 5 days of reception, only if non-worn, non-washed and in their original packaging.
One return on us!
We will pay the shipping for one return on the following items:
All regularly-priced articles (unworn, unwashed, in their original packaging): pants, tops, one-pieces, hats, onesies, jackets, cardigans and dresses,

Return at your expense
The following items can be returned but at your own expense: all clothing at discounted prices, all bags, diaper bags, quilts, baby sleeping sacks, cases, scarves, decorative swallows, blankets, cushion covers, bibs, baby booties, decorative guitars and decorative wall accessories.

3 easy steps for a free exchange
Step 1- Get our approval for the exchange by e-mail.
Send us an e-mail within 5 days of delivery at sales@claradeparis.com stating the following information:
- Your name, address and telephone number
- The product you wish to exchange
- The reason for the exchange and the product you wish to obtain in replacement.
You will receive the shipping indications within 48 hours along with the assigned shipping company name. We will take care of the shipping charges.

Step 2: Send the parcel
Before sending any package back, please ensure you have obtained our approval and use the services of the identified carrier.  We reserve the right to refuse any package that has not obtained our approval, in which case we will not reimburse the shipping fees involved.
Return the parcel in its original packaging and send it to

Clara de Paris
3100 Kirkfield Avenue
Montreal, Quebec  H3R 2E6
Canada

Step 3: Exchange of the product
Once we receive the package at our warehouse, we will proceed with the exchange within 48 hours. 


5- REFUNDS AND STORE CREDITS
We only grant  refunds due to defective products.  For other reasons, we proceed with an exchange or a store credit.  Please see section 5 for the exchange procedure.

Please contact us by e-mail at sales@claradeparis.com to agree on the return arrangements.  We will refund your credit card or PayPal account as agreed beforehand, one week following the reception of the merchandise and the original invoice. 


6- DELIVERY FEES

Free shipping worldwide on all orders $99 or more on clothing and accessories (excluding bedding sets and decorative guitars).

 


 

Please note that shipping fees are not refundable.

Processing Time
Clara de Paris is committed to having your order processed in a delay not exceeding 2 working days following the validation of your payment.

Customs and Duties
For orders shipped outside Canada, we do not take the responsibility for duty fees, brokerage fees and delays due to customs, if any.  You should consult the legislation of your country on this matter. Please be advised that it could take a few additional days for customs verifications. We are not responsible for any delays in the reception of your package due to cross-border causes or any other reasons that are beyond our control. 

 

 


7- SECURE PAYMENT SYSTEM FIRST AND FOREMOST
Prices are indicated in Canadian dollars and do not include applicable taxes or delivery costs.  You will have the opportunity to validate your order including shipping costs and taxes before the final purchase confirmation.  In order to provide you with a secure purchasing experience, Clara de Paris uses a 256-bit SSL certificate issued by Godaddy as well as a globally secured payment system.
We accept credit card (Visa, Amex and MasterCard) and PayPal payments.  Note that throughout your transaction, you will stay exclusively on the Clara de Paris website.
For sales destined outside of Canada, customs charges can apply.
 
Clara de Paris is incorporated under the laws of Canada and its numbered name is 7527411 Canada Inc.
This website is the property of Clara de Paris and is protected by copyright laws.  Any reproduction or use of its contents is strictly prohibited without the prior consent of Clara de Paris.


8- PRIVACY POLICY
Your personal information is essential to the establishment of your order and for the improvement of our customer service.  Clara de Paris is committed not to sharing its customers’ information to third parties.
By registering to our Newsletter, you email address will be solely used to contact you about our special offers and latest news.  You may unsubscribe from our newsletter at any time.